Terms of Service
These are the terms on which NEXT EDGE LABS LTD provides its products. They are written to be understood. Where a term matters to what you pay or what you can rely on, we have said so plainly rather than burying it.
01Who we are
NEXT EDGE LABS LTD ("Next Edge Labs", "we", "us", "our") is a company registered in England and Wales, company number 12408102, with its registered office in London SE23 2PS. Our VAT number is GB473996724.
Each of the following is a product of NEXT EDGE LABS LTD: Opsly (opslytech.com), Checkly (checkly-app.com), Scoutly (scoutly-app.com), 2cents (2cents-app.com) and Opsriva (opsriva.co.uk).
02What these terms cover
These terms apply when you use any of our products or websites. "You" means the business that subscribes, and anyone using the product under that business's account.
Our products are sold to businesses. They are not consumer products, and you confirm when you sign up that you are acting for a business.
Order of precedence. If we have signed a separate written agreement with you, that agreement wins. Otherwise, the terms of your order or subscription plan win on anything commercial, such as price, trial length and notice period. A product's own published terms govern the detail of that product. These terms cover everything else.
03Your account
- You are responsible for everything done under your account, including by your staff.
- Keep credentials secure and do not share a login between people. Our products let you create a user for each person, and some features depend on knowing who did what.
- Tell us promptly if you think an account has been compromised.
- You must give us accurate business and billing details and keep them up to date.
Some of our products record compliance evidence, attendance and other information that people may rely on later. Sharing a login undermines that record, and we may treat persistent sharing as a breach of these terms.
04Trials
Most of our products offer a free trial. The length of the trial is stated at the point you sign up and differs between products. We do not ask for card details to start a trial unless the signup screen says otherwise.
During a trial the product is provided as it is, with no commitment on either side. You can stop at any time, and we can end a trial at any time. At the end of a trial, the service stops unless you have started a paid subscription.
05Fees, billing and VAT
- Fees are those shown on your order or subscription plan. Most are charged monthly and per site.
- All prices are exclusive of VAT. VAT is added at the prevailing rate where it applies.
- Invoices are due on the terms stated on the invoice.
- If you add sites or paid modules during a billing period, the change is reflected from the following invoice unless your order says otherwise.
- If an invoice is unpaid and you have not raised a genuine query, we may suspend access after giving you reasonable notice in writing. We will not delete your data while a payment dispute is being resolved in good faith.
We can change our prices. If we do, we will give existing customers at least 30 days' notice before the change applies to them, and you may end the subscription before it takes effect.
06Your data stays yours
Everything you put into our products remains yours. We claim no ownership of it.
We hold and process it to provide the service to you, and, where it contains personal data, as a processor acting on your instructions. Our Privacy Policy explains this in full, including the suppliers involved and where data is stored.
- You are the controller of the personal data you put into the products, including your employees' and your guests' data. You are responsible for having a lawful basis for collecting it and for telling those people what you do with it.
- You can export your data at any time while your subscription is active.
- We do not sell your data and we do not use your content to train AI models for anyone else's benefit.
- We may use aggregated, anonymised statistics that cannot identify you or any individual to understand and improve how our products are used.
07Acceptable use
You must not:
- use a product unlawfully, or to store or send unlawful content;
- upload personal data you have no right to hold;
- try to break, probe or circumvent the security of the service, or access another customer's data;
- resell or provide the service to a third party unless we have agreed in writing;
- copy, decompile or reverse engineer the software, except where the law says you may; or
- place a load on the service that is plainly beyond normal business use.
If you find a security flaw, please tell us at hello@nextedge.dev rather than publishing it. We will not pursue anyone who reports a genuine flaw responsibly and does not exploit it.
08Availability and support
We work to keep the products available and we monitor them continuously. We do not promise a specific uptime percentage unless we have agreed one with you in writing.
We may take the service down for maintenance. Where that is planned and likely to be noticed, we will give notice in advance.
Support is provided by email and in-product messaging during UK business hours. We aim to respond quickly and we treat anything blocking a customer's day as urgent, but response times are not contractual unless separately agreed.
Our products support your compliance; they do not replace your responsibility for it. Records kept in Checkly or Opsly are evidence of what your team recorded. Making sure the right checks happen, and that what is recorded is true, remains yours. The same applies to employment records, food safety and anything else a regulator may ask you about.
09Connected systems
Our products can connect to systems you already use, such as your till, your accounting software or a delivery platform. You choose whether to connect them.
When you do, data moves between that system and ours under your instruction, and that provider's own terms apply to their side. We are not responsible for a third-party system's availability, accuracy or the way it handles your data. If a provider changes or withdraws its interface we will tell you, but we cannot guarantee an integration will continue to exist.
10Our intellectual property
The software, designs, documentation, product names and branding belong to us or our licensors. Your subscription gives you a non-exclusive, non-transferable right to use the products for your own business while it runs. Nothing transfers ownership.
If you send us feedback or suggestions, we may use them freely and without obligation. You keep your own rights in anything you sent.
11Confidentiality
Each of us may learn confidential things about the other. Neither will disclose the other's confidential information, except to people who need it and are under a duty of confidence, or where the law requires it. This continues after the agreement ends.
12Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that:
- Neither of us is liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss.
- Our total liability in any twelve month period is limited to the fees you paid us in the twelve months before the claim arose.
- We are not liable for loss caused by your failure to keep your own records, to check that entries in the product are accurate, or to act on what the product tells you.
Our products are provided with reasonable skill and care. Beyond what these terms say, and to the extent the law allows, all other warranties are excluded.
13Ending the agreement
The notice period for ending a paid subscription is the one stated in your order or the product's own terms. Where none is stated, either of us may end it on 30 days' written notice, taking effect at the end of the following billing period.
Either of us may end the agreement immediately if the other commits a material breach and does not put it right within 30 days of being asked to in writing, or becomes insolvent.
What happens to your data
Once the agreement ends, you have 30 days to export your data, during which we will provide reasonable help to get it out. After that we delete it, except where we are required to keep records for tax or legal reasons. Say so in writing if you need longer and we will do what we reasonably can.
14Changes
We improve the products continuously, and features change. We will not remove a material feature you rely on without telling you first.
We may update these terms. When we do, we will update the date at the top, and where a change materially affects your rights we will tell customers directly and give at least 30 days' notice before it applies.
15General
- Neither of us may transfer this agreement without the other's consent, except that we may transfer it to a buyer of the business or the relevant product, on telling you.
- If any part of these terms is found to be unenforceable, the rest continues to apply.
- Not enforcing a term is not a waiver of it.
- Nobody other than you and us has rights under these terms.
- These terms, your order and our Privacy Policy are the whole agreement between us on this subject.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
16Contact
Email hello@nextedge.dev, or write to NEXT EDGE LABS LTD, London SE23 2PS, United Kingdom.